FAQs

How long do I have to submit my order?

The online shop will close on April 2. If for any reason you are not able to select by this date, your reward will default to the cash incentive option. 

 

Who can I contact if I don't receive my gift package delivery?

If you should have any questions, please feel free to contact Customer Service at: 844-329-0040 or email [email protected] 

 

Can I select a gift package plus the $1,500 cash incentive?

Winners are unable to make more than one selection. 

 

Who do I contact if a package item is damaged?

Please use the Contact US link at the bottom of the page and our Customer Service team will respond to your inquiry within 1 business day. 

 

Will taxes be withheld from the special one-time Gift?

For 2021 W-2 purposes, the cash award and gift packages are regarded as taxable income to the winners. The cash/market value of these awards will be “grossed up” to cover the required payroll income and employment taxes. 

 

This transaction will be processed on the on-cycle pay date of April 23 and will be included on the Employee's 2021 W-2. 

 

Again, please note that your pay will not be affected since TD Bank will be paying the taxes on your behalf at the supplemental tax rate. If you have questions about the pay statement you receive, please call the Payroll Hotline at 844-275-8347 or send an e-mail with your question to [email protected] 

 

FAQ's regarding $1,500 Cash Incentive Choice:

 

Will 401(k) contributions be taken from the $1,500 Cash Incentive?

Yes, the one-time award is considered eligible pay under the 401(k) plan rules as defined by the IRS; therefore, 401(k) contributions will be deducted from the one-time award payment unless the winner actively elects to stop your 401(k) contributions. 

 

What if I do not want 401(k) contributions taken from the $1,500 Cash Incentive check?

You can temporarily stop your 401(k) contribution by contacting T. Rowe Price at 1-800-922-9945 or by logging into your account at rps.troweprice.com. You must request the change by 11:59pm on Sunday, April 18, 2021. 

 

If I stop my 401(k) contribution temporarily, will it restart automatically?

No, to restart your 401(k) contribution, you will need to contact T. Rowe Price at 1-800-922-9945 or by logging into your account at rps.troweprice.com. You must request the change by 11:59pm on the Sunday prior to the pay date for which you want the change to be effective.